Recommended Outlook Settings

Set the "Saved" category colour

1. Select "All Categories..."
   
   
   
    
2. Selected Saved category – if colour drop-down is disabled and then press "new", or simply set a new colour
   
   
   
   
3. Pick your colour in the dialog that is presented after pressing New.  The result should be as follows:

4. When looking at your inbox, you can see whether an email has been saved to the case by looking at the category column:

Disable Review Pane

We recommend disabling the Reading Pane:

Troubleshooting

• Make sure at least one auto-saved email has been received by user before setting categories, or you will need to manually type the word "Saved" before selecting the colour.