Recommended Outlook Settings
Set the "Saved" category colour
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4. When looking at your inbox, you can see whether an email has been saved to the case by looking at the category column:
Disable Review Pane
We recommend disabling the Reading Pane:
Troubleshooting
- Make sure at least one auto-saved email has been received by user before setting categories, or you will need to manually type the word "Saved" before selecting the colour.
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